Frequently Asked Questions
What is StarTimes?
What makes StarTimes (StarTv) different from others?
What are the prices of the Decoder and Digital-TVs?
How much is the monthly subscription and what are the methods of subscribing?
Where is StarTimes network accessible in Nigeria?
How can I be one of your Dealers/Distributors?
How do I rescan?
I have a message on my screen displaying “No Signal”, “No access, Not Subscribed”, “Smart Card Error”, “ No access, Not Activated”, Please what can I do?
Can I get the smart the smartcard alone?
What are the customer care numbers that I can call for inquiries?
How do I get software updates?
Do I get warranty for Startimes Products?
Can an SMS message be sent on our screen to alert us of our subscription?
I successfully installed my decoder but still get the ‘No Signal ‘message on the TV screen, what do I do?
Can I use my Startimes TV with other electronic devices?
How do I activate Parental Control on my decoder?
What is StarTimes?
StarTimes is a Chinese company with the headquarters in Beijing china. The company partners with the Nigeria Television Authority to provide digital pay TV services to Nigerians. The company startimes also operates in other African countries like Burundi, Guinea and Tanzania etc.
What makes StarTimes (StarTv) different from others?
Startv is a terrestrial digital television network. That is, it works without a dish. it uses mast for transmission of signals. ?This makes it all weather friendly.

Startv service is affordable when compared to other pay-tv services. The startimes decoder and Digital-TV is user- friendly and easy to install (as easy as connecting the DVD to your television set). Just plug and play.
What are the prices of the Decoder and Digital-TVs?
ITEM               UNIT PRICES
Decoder          N 9,000
Digital-TV
CRT 21”          N 25,500
LCD 26”          N 67,500
LCD 32”          N 85,500
Initial Access Fee (Including SmartCard)        N 4,500
How much is the monthly subscription and what are the methods of subscribing?
MONTHLY SUBSCRIPTION
Basic Bouquet              N 1,000
Premium Bouquet         N 1,800

The subscription can be done in two ways:
1. The Customer can subscribe in any of our business offices? or;
2. Buy recharge cards from any of our business offices and dealers.
Where is StarTimes network accessible in Nigeria?
Our network is accessible in Abuja, Lagos and Kano. We are currently working on Ibadan and Port Harcourt.
How can I be one of your Dealers/Distributors?
Please visit any of our following offices for more information:
1. No. 1 Amurie Omanze Street, Off Ladoke Akintola Boulevard, Garki II, Abuja, F.C.T. Tel: 092906837
2. AfriBank House, Shop 11/12, Fatai Atere Way, Mushin, Lagos. Tel: 092901356
3. No. 110 Murtala Mohammed Way, by Tafawa Balewa Road, Kano.
How do I rescan?
On the remote control, press the ’Menu’ button…’System Settings’ Press OK…on ‘Channel Search’ Press the right cursor button…Select ‘Automatic Search’ Press OK.
I have a message on my screen displaying “No Signal”, “No access, Not Subscribed”, “Smart Card Error”, “ No access, Not Activated”, Please what can I do?
No Signal - Adjust your antenna (Internal or External) position/ direction.
No access, Not Activated - Wait a few minutes for the decoder to activate.
No access, Not Subscribed - Subscription required.
SmartCard Error - Make sure the SmartCard is properly inserted into the decoder with the chip facing down.
Can I get the smart the smartcard alone?
Yes, only if the smart card is lost or damaged. The StarTimes Smartcard works with only StarTimes products (decoders and Digital TVs).
What are the customer care numbers that I can call for inquiries?
TEL: 07067777909, 070515142222, 07042703835, 07042703837
How do I get software updates?
Updates are done automatically on the StarTimes network.
Do I get warranty for Startimes Products?
Yes, you get 12 months warranty and life-long maintenance on the Decoder.
Can an SMS message be sent on our screen to alert us of our subscription?
Yes, it is possible.
I successfully installed my decoder but still get the ‘No Signal ‘message on the TV screen, what do I do?
? Check if the antenna is properly connected to the decoder.
? If the signal is weak, connect your outdoor antenna to the Startimes decoder (not TV set).
Can I use my Startimes TV with other electronic devices?
Yes, you can. It can be used with your DVD, USB device, it can be used as a computer monitor, etc.
How do I activate Parental Control on my decoder?
On the remote control, press ‘MENU’---go to ‘SYSTEM SETTINGS’ press OK---go to ‘Parental Control’ press OK--- then input default password ‘0000’ and then ‘NEW PASSWORD’, repeat ‘NEW PASWORD’.

 
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